Refund policy

Draft. The payment provider's name, refund timing and the operator's details will be added before payments are enabled (decision D5 in the project plan). Applies together with the terms of use.

What you buy

• A token pack — a one-time purchase. Tokens are credited as soon as the payment is confirmed and do not expire.
• A subscription — calculations without spending tokens during the paid period, with a daily threshold. It renews automatically until you cancel it.

Prices and pack contents are on the "Pricing" page. The price is fixed at the moment of payment.

Refunds for a token pack

• A refund is possible within 14 days of payment if no token from the pack has been spent.
• If some tokens have been spent, the cost of the unused tokens is refunded in proportion to the pack price — on request to support and at the service's discretion.
• The refund goes back the way the payment came. Timing depends on the provider and the bank.
• On a refund the pack's tokens are removed from the balance. If they have already been spent, the balance goes negative and calculations stop until it is topped up.

Subscription

• Renewal can be cancelled at any time in the account area, under "Subscription". Access remains until the end of the paid period; the current period is not refunded.
• If the renewal charge fails, the provider retries. For three days after the period ends the subscription is treated as active; then it stops by itself.
• A refund for the first subscription period is possible within 14 days if no calculation was made under the subscription in that time.

What is not grounds for a refund

• A restriction or ban of the EA game account. The "EA rules and risks" page describes this risk, and you confirm that you have read it before the first payment.
• Calculations being unavailable after a Web App update: no tokens are charged during that time, and the subscription is extended by the downtime on request to support.
• Disagreement with the squad found or with market prices: the minimum is proven for the loaded selection, and prices come from a third-party snapshot.

Disputes and chargebacks

If you open a dispute with your bank without writing to us, the tokens of the disputed payment are removed and the account may be restricted until the case is resolved. Write to support — it is faster.

Bonuses

A refund cancels the referral bonuses earned from that payment if they are still on hold. Tokens already granted are not taken back.

How to request a refund

Through the form on the "Help" page or by email to support: give the account email and the payment date. We reply by email.